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Le Portee - Weekly Hospitality News
Edouard Espinasse: Project Manager at citizenM | LE PORTEE #4
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Edouard Espinasse: Project Manager at citizenM | LE PORTEE #4

From the early days 7 years ago to now with Six Sigma and improving development timelines.
Transcript

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Content:

1:18 - Career Longevity at CitizenM: Edouard attributes his long tenure at CitizenM to the company's support for his growth and opportunities for advancement.

3:33 - Introduction of Edouard and his Role: Edouard has overseen about 10 CitizenM hotel openings in the last year and is now focusing on a major project in Boston.

10:56 - Innovation in Hotel Openings: Edouard helped innovate the hotel opening process, focusing on efficiency and overcoming challenges like COVID-19 impacts and modular construction advantages.

14:14 - Shift to Construction and Development Focus: After years of focusing on hotel openings, Edouard is now learning about construction, aiming to reduce development timelines and costs.

18:56 - Adoption of Lean Six Sigma for Efficiency: CitizenM is exploring Lean Six Sigma to improve construction efficiency and address challenges in convincing partners to adopt new methods.

26:23 - CitizenM's Ownership and Operation Model: While primarily owning its properties, CitizenM also explores leases and management agreements to expand its presence.

31:21 - Edouard's Reflections on Pre-Opening Challenges: Sharing stories of adaptive problem-solving during hotel openings, Edouard highlights the importance of flexibility and creativity in his role.

41:44 - CitizenM's Staffing and Guest Experience Philosophy: Edouard discusses the balancing act of staffing levels to enhance guest experiences, emphasizing the value of personal interactions over automation.

49:44 - Adapting to Technology and Innovation: CitizenM's rapid adoption of new technologies, like changing PMS systems across all hotels within weeks, showcases its commitment to innovation and efficiency.

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Le Portee - Hospitality News
Le Portee - Weekly Hospitality News
A weekly podcast summarizing the relevant news from the service sector. Everything from industry drama to geopolitics. Backed up with academic research for those times when big statements are questionable. Listen once a week and be fully updated on the industry!